DELIVERIES
Regular Delivery Hours
Monday - Friday, 8:00am - 4:30pm
Some regular deliveries may occur later than 4:30 p.m. during times of peak demand.
After-hours and weekend deliveries are considered to be emergency deliveries, and are assessed a fee. An order must be placed 24 hours ahead of time to be worked into our delivery schedule, without having a delivery charge. Charges that may occur for same day delivery week day is $25.00, same day delivery week night is $40.00, same day delivery weekend is $50. H&K will never make such deliveries without informing the customer beforehand that a fee will apply.
24-hour delivery service available - additional fee may apply.
Open a Delivery Account
We do not make propane deliveries to customers without a delivery account. To open a delivery account with H&K, please call 570-256-3407, Monday-Friday, 8am-4:30pm.
Watch Your Gauge!
Watch your propane supplies! You use much more propane with cold temperatures so never let your tank go below 20% before you place your next propane order. You should order early to avoid run outs, especially during cold temperatures. Remember that all our drivers become extremely busy when we have extended sub-freezing temperatures, so delivery times are likely to take longer.
Shovel Out Your Fill
When snow is on the ground, be sure you shovel a path to your propane tank.So, your propane driver is able to make your propane delivery. Do not forget that with the short days of winter our drivers may be delivering in the dark. If you have an in-ground tank, your driver needs to be able to find your fill, so please make it easy for him.
Snowstorms
Call ahead of predicted snowstorms so your propane delivery arrives before the snow. Snow and ice slows down deliveries so planning ahead can avoid the anxiety of running low on propane.
Driveways
Make sure your driveway is clear of snow and ice wide enough for a delivery truck not a car. Safety always comes first and our drivers may not be able to make your delivery if your driveway is icy or snow covered. Plan ahead to avoid delivery delays and re-delivery fees.
DELIVERY OPTIONS
AUTOMATIC DELIVERY
H&K offers automatic delivery to those who qualify. If you are approved for a credit or budget account, you can set up automatic delivery of fuel at your address. Most of our residential customers receive their fuel supply through an automatic delivery system. These deliveries are scheduled through computer technology, based upon each customer’s historical consumption patterns and prevailing weather conditions. You never need to worry about ordering propane or running out of propane with automatic delivery!
Automatic delivery is a value-added, guaranteed service that provides protection from emergency delivery fees in the event of a run-out. These guarantees are only valid if H&K is able to accurately calculate a usage rate. In the event that supplemental heating sources are used (space heaters, pellet stoves, etc), H&K will make a determination on a case-by-case basis whether or not the predictable usage rates necessary to Automatic Delivery can be established.
WILL CALL DELIVERY
A will call, this is for customers who wish to choose their own delivery times and amounts. The customer is responsible for ordering their propane, and for monitoring their propane levels. H&K is NOT responsible in the event that a Will-Call customer runs out of propane, and will charge a fee if an after-hours, same-day, or weekend delivery is needed. Should an emergency delivery fee be assessed, however, we will NOT charge the customer an additional fee to re-start the furnace at the time of delivery if needed.
If you are a will call and let yourself run out of propane, your delivery driver can restart your furnace for an additional charge of $25.00. Being an Automatic Delivery customer would prevent this.
Hours of Operation/Emergency Calls
Monday - Friday, 8:00am - 4:00pm
During these hours we have live coverage to answer all your questions. If by chance our answering machine answers while serving other customers, we will return your call as soon as possible. After normal business hours messages are checked frequently to meet our customers' needs.
570-256-3407